Shipping policy

Order Processing 
• Orders are generally processed within 1–2 business days.  
• Orders placed on weekends or public holidays will be processed on the next business 
day. 

Australian Shipping 
Estimated delivery times:  
• Standard Shipping: 2–8 Business Days  
• Express Shipping: 1–4 Business Days  
Delivery times are estimates only and may vary. 

International Shipping 
International delivery times vary depending on destination and customs processing. 
Customers are responsible for any import duties, taxes or customs charges imposed by 
their country. 

Tracking 
Tracking information will be provided via email once an order has been dispatched. 

Delivery Delays 
SAILOR is not responsible for delays caused by: 
• Couriers 
• Weather events 
• Customs clearance 
• Public holidays 
• Force majeure events 

Incorrect Shipping Details 
Customers are responsible for ensuring shipping details are accurate. Additional costs 
resulting from incorrect information may be charged to the customer. 

Lost or Damaged Parcels 
Please contact us within 7 days of delivery or expected delivery if your parcel is lost or 
damaged. We will work with the shipping provider to investigate the matter.