Refund policy

Australian Consumer Law 
This policy operates alongside your rights under Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any rights available under the ACL. 

Faulty Products 
You may be entitled to a repair, replacement or refund where products: 
• Are faulty 
• Are damaged 
• Are unsafe 
• Do not match their description 
• Do not perform as expected 

Change of Mind Returns 
We may accept change-of-mind returns subject to: 
• Return request within 30 days of delivery 
• Product being unused 
• Original packaging included 
• Product in resalable condition 
Customers are responsible for return shipping costs unless otherwise agreed 

Non-Returnable Items 
The following cannot be returned for change of mind: 
• Personalized products 
• Custom-made products 
• Clearance items 
• Gift cards 
Unless required by Australian Consumer Law. 

Refund Process 
Once your return is received and inspected: 
• Approved refunds will be processed to the original payment method. 
• Refunds generally appear within 5–10 business days. 
Exchanges 
Exchanges may be available subject to stock availability. 

Return Instructions

Contact: sales@sailoraustralia.com.au

Please include: 
• Order Number 
• Customer Name 
• Reason for Return 
• Supporting Photos (if applicable) 
We will provide return instructions.